Our guarantee
The original purchaser may request a full refund of the PDF Penguin purchase price for any reason within 365 calendar days after the purchase date. There is no restocking fee, cancellation fee, or requirement to prove that the product is defective.
How to request a refund
- Email hello@pdfpenguin.co with the subject line “Refund Request.”
- Include the email address used at checkout and, if available, the order or transaction number.
- Do not email your PDF documents, payment-card number, password, or other sensitive information.
Processing
We will acknowledge eligible requests and submit the refund to the original payment method. Banks and payment providers control how long the credit takes to appear. If the original payment method cannot accept a refund, we may ask for a reasonable alternative.
Scope and fair use
The guarantee covers the amount paid for PDF Penguin. It does not reimburse third-party costs, bank fees, currency differences, taxes that cannot legally be refunded, or losses arising from use of the product. Refund rights provided by applicable law remain unaffected.
A refunded purchase ends the software license and any right to future updates, replacement downloads, or support. We will not deny an otherwise valid first refund merely because you downloaded or tried the software.
Questions
Contact hello@pdfpenguin.co before or after purchase if anything about this policy is unclear.
Request a refund